Please find the detailed FAQ below.

Frequently Asked Questions

ORDERS & PAYMENT

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay for secure checkout.

Yes! You'll receive an email confirmation immediately after placing your order. If you don't see it within 5 minutes, check your spam folder or contact us at contact@goinnivio.com.

Yes, but only if your order hasn't shipped yet. Contact us at contact@goinnivio.com immediately with your order number and the changes you need. Once shipped, we cannot modify orders, but you can use our 30-day return policy.

Enter your code in the "Discount Code" field at checkout before completing payment. The discount will be applied to your order total. Note: Only one discount code can be used per order.

First, try these quick fixes: Clear your browser cache and cookies, try a different browser or device, or disable any browser extensions. If the issue persists, email us at contact@goinnivio.com with a screenshot of the error and we'll help resolve it immediately.

Sales tax is calculated at checkout based on your shipping address and local regulations. The final price you see at checkout includes all applicable taxes.

SHIPPING & DELIVERY

Contact us immediately at contact@goinnivio.com with your order number and photos (if damaged). We'll either send a replacement or issue a full refund your choice.

Only if your order hasn't shipped yet. Contact us immediately at contact@goinnivio.com with your order number and new address. Once shipped, we cannot modify the delivery address.

First, check:

  • All entrances to your home/building
  • With neighbors or building management
  • Your mailbox or package locker
    If you still can't locate it, contact us at contact@goinnivio.com within 48 hours with your order number. We'll work with the carrier to resolve the issue.

Absolutely. You'll receive a tracking number via email as soon as your order ships. Simply click the link in the email to track your package in real-time.

Shipping is FREE to all supported regions (USA, Canada, Europe, Middle East). No minimum purchase required.

Yes! We offer free shipping to USA, Canada, Europe, and the Middle East.

Orders are processed within 1-2 business days. You'll receive a shipping confirmation email with tracking information as soon as your order ships.

How long does shipping take?
Delivery times vary by region:

  • USA & Canada: 7-11 business days
  • Europe: 7-12 business days
  • Middle East: 7-11 business days

RETURNS & EXCHANGES

Once we receive your return, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. Bank processing times may vary.

Email us at contact@goinnivio.com with:

  • Your order number
  • Reason for return (optional but helps us improve)
  • Photos of the product (if damaged/defective)

    We'll provide you with return instructions and a prepaid shipping label if applicable.

We offer a 30-day money-back guarantee. If you're not completely satisfied, return your Innovio Stand within 30 days of delivery for a full refund. The item must be in original condition with all packaging.