Order fulfillment
Please allow up to 2 business days for processing. Once your order is shipped out, you will receive a shipping notification with a tracking number.
Shipping cost
We're proud to offer free shipping on all orders. No minimum purchase required.
Delivery time
Delivery time is 7 to 10 days for orders within the US. Orders shipped within the UAE are delivered next day.
Taxes & duties
All applicable customs, import duties, fees, taxes, and any other charges are the customer's responsibility. Innovio does not have any control over these fees and is not responsible for fee reimbursements.
Package safety & liability
All shipped orders become the responsibility of the shipping courier. In the rare event that your package is lost, please contact the courier to open an investigation and a resolution. Innovio may offer a complimentary replacement shipment. Refunds are not applicable on lost orders.
Wrong address disclaimer
It is the customer's responsibility to ensure the shipping address is entered correctly. Please write to us immediately at contact@goinnovio.com to see if we're able to make any adjustments to your order. If the order hasn't been shipped out, we would be more than happy to correct the shipping address for you. If your order has already been processed and shipped, it is your responsibility to retrieve the package from the address it is being shipped to.